Support
Talk to a real human.
Every message reaches a person on our small team — not a bot, not a ticket queue. We reply within 24 hours, usually much sooner.
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Email our team
The fastest way to reach us. Include your order number if you have one.
support@whiskerandwall.com- Reply time
- Within 24 hours
- Support hours
- Mon–Fri · US & UK
- Guarantee
- Happy Wall — remake or refund
“If something isn't right, we make it right — no forms, no fuss.”
W&W
The Whisker & Wall team
Founders, Ohio & Manchester
Common requests
What can we help with?
Order status
Share your order number and we'll pull up the exact print and shipping stage — including a tracking link once it ships.
Check my orderChange or cancel
You can change anything — pet name, style, size, address — within 2 hours of ordering, before it reaches the print shop.
Update my orderDelivery issue
Damaged in transit, wrong item, or a portrait you don't love? The Happy Wall Guarantee covers a full remake or refund.
Report an issuePrefer the FAQ first? Browse common questions.
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