Question 1

Is the preview really free?

Accepted Answer

Yes — generating your preview is completely free, and you never need an account. Email is optional if you want a copy sent to you.

Question 2

How does it work?

Accepted Answer

Upload a clear photo of your pet, pick a style, and our AI generates a portrait in about 60 seconds. The preview reveals instantly, then you can order a digital download, fine-art print, or gallery canvas.

Question 3

Will the portrait actually look like my pet?

Accepted Answer

Yes. Every portrait is generated from your photo and then reviewed by a real artist before it prints. If it isn't a great likeness, we redo it — no charge.

Question 4

What if I don't love it?

Accepted Answer

The Happy Wall Guarantee: we'll remake it, tweak it, or refund it. Nothing prints until you approve the final artwork.

Question 5

How long until it arrives?

Accepted Answer

Digital downloads are instant. Prints and canvases are hand-inspected and ship in about 2 business days, arriving in roughly 5 business days for US and UK.

Question 6

What sizes and prices are available?

Accepted Answer

Digital download $24, fine-art prints from $69 (9×12, 12×16, 18×24), and gallery-wrapped canvases from $99 — launch offer, $10 off every print and canvas size. Free tracked shipping to the US & UK.

Question 7

What kind of photo should I upload?

Accepted Answer

A clear, well-lit, front-facing shot works best. Phone photos are perfect. Avoid heavy filters, sunglasses, and strong shadows over the face.

Question 8

Can I order a portrait with multiple pets?

Accepted Answer

Yes — toggle 'Multi-pet' on the upload widget and add each photo. You can put them all in one artwork or get a separate portrait per pet.

Question 9

Is this a good gift?

Accepted Answer

It's one of our most popular gifts. You can email the digital preview instantly, or ship a print or canvas directly to the recipient with a note.

Question 10

Do you ship internationally?

Accepted Answer

We currently ship to the US, UK, EU, Canada, and Australia. Orders print locally in the US or UK to keep delivery fast.

Everything you need to know before you order

Still have questions? Try it free.